Please read these Terms and Conditions carefully prior to placing your order with Barncrest Trading Limited (Barncrest). Acceptance of your order is on the understanding that you have fully read, understood and agree to these Terms and Conditions. If you require further clarification of any of the outlined details prior to ordering, please speak to one of our customer advisors on 01326 375 982 or email enquiries@barncrest.co.uk.
Specification and Colour
All images on our website and in our brochures depicting worktops and associated products are for guidance only and colour representation will depend upon the equipment being used to view the images.
Timber is a natural product and therefore slight movements and variations in colour and grain can occur. Our samples should be treated as approximate examples only. Barncrest reserves the right to alter specification and/or colour without notice.
Prices and Payment
Barncrest reserves the right to revise prices and details at any time without notice. If we list a product at the wrong price due to a typographical error or receive incorrect pricing information from our suppliers, we have the right to refuse or cancel any orders placed prior to a contract being made.
We will not accept any order until funds have been received in full and a clear balance is evident. Once payment is received, we will confirm acceptance of your order by telephone or e-mail. Whether or not you receive an e-mail, our acceptance of your order will create a legally binding contract between us.
Items are subject to availability. We reserve the right not to supply customers at our discretion.
VAT is charged at the UK standard rate and is included in the advertised price of all our products.
Delivery charges are an additional cost and clearly displayed on our Delivery & Handling page. Prices and delivery charges displayed are valid and effective only in the United Kingdom.
Credit and Debit Card Payments
All prices are shown in British Pounds Sterling and include VAT. All major credit and debit cards are accepted with the exception of American Express. No transaction fees will be charged. The total amount you pay is the same, regardless of the payment method. The Merchant name ‘Barncrest Trading Limited’ will appear on your credit/debit card statement.
Cancellations
Orders accepted by Barncrest may not be cancelled under any circumstances unless agreed in writing by the Company. In the event that Barncrest agrees to accept a cancellation it reserves the right to recover any costs incurred in the processing of that order to the point of cancellation.
Cancellations are not applicable to any bespoke work or made to order goods that have been undertaken in any of our workshops prior to delivery.
Deliveries
Please see Terms & Conditions of Delivery below.
Returns and Refunds Policy
If any product is delivered in error through the fault of Barncrest then we will collect the incorrect worktops/products and replace them with the correct worktops/products as soon as possible.
Replacing worktops/products if incorrect due to an error made by the customer is left to the discretion of Barncrest. If it is agreed to replace a product/s, the customer will be charged a full collection fee and minimum restock fee of 15%, and not more than 40%, of the price of goods.
Goods must be returned to Barncrest in its original packaging and received in the same perfect condition as at date of dispatch from the Company’s warehouse. Any credit will be determined following examination of the goods on their return
We will always endeavour to deliver goods on time, as specified when ordering. However, under no circumstances will we give a refund if the worktops/products are late for any reason.
All delivered goods must be signed for as ‘UNCHECKED’ at the time of delivery. Deliveries must be thoroughly inspected immediately and any defects, damage or shortfalls must be reported to Barncrest within 24 hours of the delivery. After this period Barncrest will not be held responsible for damaged or unsatisfactory goods.
We do not give any form of compensation if the worktops/products are delivered damaged. If damaged and not satisfactory for use, we will replace them at the earliest possible convenient date.
We are not responsible for any losses incurred for late delivery, damage or incompetent fitting.
General
Barncrest shall not be liable where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of Barncrest.
If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.
All of the above Terms and Conditions shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.
Terms and Conditions of Delivery
Goods are despatched on the understanding that you have fully read, understood and agree to the Terms and Conditions of delivery as detailed below. If you require further clarification of any of the outlined details prior to ordering, please speak to one of our customer advisors on 01326 375 982 or email enquiries@barncrest.co.uk.
IMPORTANT INFORMATION
You must provide a minimum of one able-bodied person to assist the driver with the unloading of the goods. Deliveries will only be unloaded by the driver to a convenient and accessible ground-floor location.
The driver's delivery docket must always be signed for as ‘GOODS UNCHECKED' or ‘GOODS UNEXAMINED'. If this strict rule is not adhered to then the risk in the goods is passed to you at the point and time of acceptance of delivery and no claims with regard to carrier damaged items can be entertained by the company. Any shortfalls must be additionally noted on the delivery docket as ‘ITEMS UNDELIVERED’. We insure our deliveries for ‘carrier loss and damage’ and as long as the delivery note has been signed accordingly we will replace the damaged or missing items at our earliest convenience.
All goods must be thoroughly inspected immediately and any defects, damage or shortfalls must be reported directly to Barncrest by telephone or email within 24hours of receipt of delivery. After this period any damage will be deemed to have occurred due to incorrect storage by the customer. This does not affect your statutory rights as a consumer.
Orders will be delivered during normal working hours (Monday-Friday 8AM-6PM). More specific times and Saturday deliveries can only be arranged by prior agreement and for an additional charge. Delivery dates and times specified by us are given in good faith but are approximate only. Delay due to circumstances outside of the control of the company shall not entitle the customer to cancel any order or refuse to accept delivery.
Worktops will be delivered to you by a third party courier service and access by articulated vehicle may be required. It is the responsibility of the Buyer to inform Barncrest should this not be possible due to inadequate turning, vehicle weight, width or height limit. Delivery vehicle parking must be within close and safe proximity to the delivery address. It is assumed that your delivery address is easily accessible but if you foresee any difficulties you must notify us beforehand so that we can arrange a special delivery.
Goods will not be left without a valid signature from a member of your household or business, who must be 18 years old or over. If no one is present at the premises to accept or sign for the delivery then the full, unsubsidised cost of re-delivery will be charged to you before re-delivery can commence.
In the event that goods are to be returned to Barncrest, all items must be repacked securely using the existing packaging, stored safely and made available for collection.
Barncrest shall not be liable for any costs incurred, whether direct or indirect, resulting from any delay in delivery of the goods or failure to deliver the goods. We therefore recommend that you only arrange for tradespeople to carry out work on your behalf after your order has been delivered by us.
Barncrest shall not be liable for any claims made in respect of costs incurred, whether direct or indirect, due to any necessary additional time required to replace or repair damaged or faulty goods.
