Frequently Asked Questions

What’s special about Barncrest?

Only Barncrest offer Furniture-Grade quality woods, a complete bespoke cutting service, precision crafted & hand finished products, fast and efficient delivery and excellent customer service and support. We really do take care of you every step of the way.

What special about your products?

Barncrest are the only UK supplier of American & African hardwoods that is actively involved in the purchase of the timbers and the manufacture of the products that we sell. We work closely with sawmills in North America, picking and purchasing the finest furniture-grade timbers, utilising the latest precision technology for manufacture and ensuring that our strict quality control specifications are adhered to. We are also the only manufacturer to provide a full specification for our timbers.

Is Barncrest FSC registered?

We most certainly are, and the FSC website is a fantastic resource that details why you should only purchase FSC approved products. Sadly, most manufacturers and retailers claims of ‘certified from sustainable sources' or ‘FSC approved' are simply untrue. Try requesting a copy of certification or a registration number and you will receive a lot of assurances and bluster but no firm details. You can verify our credentials at fsc.org by inputting our registration number SGS-COC-006221.

We would also encourage you to search our competitors while you are there as over 90% still do not supply FSC certified products - even those that claim they do. If they can't provide you with a registration number, then they are not selling you sustainable timbers!

Do you supply samples?

Yes, we offer a 150mm x 150mm sample for £4.95 you can order them here

Do I have to send a proper drawing?

No. A badly-drawn sketch is fine as long as all the dimensions are correct. We will redraw the plan for you when it arrives via a CAD diagram. However, If you are competent enough to draw it as a simple Word document then please feel free to do so.

How will I know what lengths of wood to order?

If you are ordering bespoke worktops then we will always calculate the cheapest possible method to supply you with the sizes you need.

If you are ordering blank boards then we always recommend that you slightly over-order to allow for any cutting errors that may occur on site.

What is the difference between the woods?

Colour and style are the main differences and your decision is likely to be made purely on which wood you like best. Also take into consideration your kitchen cabinets, flooring and surroundings.

What does ‘colour matching’ mean?

Worktops sometimes differ in appearance especially with darker woods such as Walnut and Iroko (see below). Please rest assured that we always supply your order by matching the shades of the woods as closely as possible.

How dark are the Iroko and Walnut Worktops?

Newly-produced worktops can start off appearing quite pale in appearance but all woods darken down with time and the Iroko settles down to be a dark colour. Our Black American Walnut is very dark. Both these woods continue to darken gradually for many years.

Is your Iroko supplied from sustainable sources?

Yes, we have a large ammount of 100% FSC certified Iroko all from a sustainable source. We are the only worktop supplier in the UK to manufacture our FSC Iroko worktops from this source.

How do I store my wooden worktops?

Completely flat and supported on three bearers, to allow air to circulate around the wood. Keep in a dry area (not outdoors or around recently plastered walls). Rotate worktops ever other day.

How often should I oil my wooden worktops?

3-5 coats on all sides before installation. One coat to all visible sides, once a week for the first six weeks. Then one thin coat approximately every 3-6 months - dependent on wear and tear. Click here for Danish Oil.

How do I fit wooden worktops?

Wood will expand and contract very slightly due to changes in its environment. To allow for this, a small (3-5mm) expansion gap should be left between the back edge of the worktop and the wall. Wooden worktops must be fitted using slotted brackets that will also allow the wood to move.

What is an upstand?

An upstand finishes off the look of a wooden worktop perfectly and also conceals the expansion gap between the wall and the worktop. Wall tiles are an alternative but ensure that the tile doesn't sit in the gap behind the worktop.

How should worktops be joined?

Wooden worktops should be butt-jointed with two perfectly square edges - using worktop connectors and biscuits. Apply a thin bead of silicone sealant between the two worktops before pulling together. This will provide the ultimate protection against the ingress of water into the gap in later years.

How do I clean my wooden worktop?

Simply wipe clean with a mist cloth and a very small amount of washing liquid. More stubborn build up can be removed using a green scouring sponge. Wood cleanses itself naturally making it the most hygienic of kitchen surfaces.